The journey of transforming chaos into peace
A few years ago, the Sync product and design team was in a challenging situation when we needed to create new user onboarding flows, as we were migrating to a new macOS file provider and needed to let users know how to enable Dropbox in this new OS. In addition to having multiple project leads, collaborating with different product teams, and working with an external design agency, we were also working on an external company partnership. I know, there’s quite a lot to unpack there!
Feeling pressured by time and circumstances, we fell into the the trap of iterating designs too quickly—so much that we sacrificed quality and the rich learning needed to elevate each iteration. Our weak points of view emanated from our lack of deliberate intent, and this made it difficult for cross-functional partners to come to a consensus on decisions.
This perpetuated a vicious cycle of exhaustion and misalignment as we worked tirelessly on a feeble foundation.
However, amidst this craze, our team transformed chaos into peace by growing from our mistakes. Keep reading to learn what worked well, how we pivoted from our state of tumult, and how we learned to build a more robust team and design foundation.